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Terms & Conditions

We have detailed everything you need to know about Plunger terms and conditions. By using this website you are, acknowledging that you have read and accepted these terms and conditions. If you want to read them on paper, feel free to print them out and keep a copy. 

WHAT YOU CAN EXPECT FROM PLUNGER

CUSTOMER DUTIES WHEN USING OUR SERVICES

ABOUT PAYMENT

Payment from our customers is due when the work is being carried out, unless the customer holds an account with us and has been cleared through our accounts department. Invoices from customers who hold an account with us are due for payment within thirty (30) days from the date of invoice unless previously agreed and stated on the invoice. If an invoice is not paid within this 30 day period it will be referred to our solicitors and subject to a surcharge of 10% plus VAT to cover the collection costs incurred. This surcharge, together with the previous charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

FIXED PRICE REPAIRS

*Conditions apply, please call for details. Our engineers will carry out a full inspection of the equipment and fault for an agreed fixed fee. If the initial fault can be fixed without any additional parts there will be no additional charge. However, if parts are required to fix the fault, our engineer will provide the customer with a new fixed price which will be agreed before any additional work commences. Our new agreed fixed price will include all parts and labour required to complete the repair as well as VAT. Please note: Our standard fixed prices do not include any parts.

OFFERS AND SERVICES

Our offers and services are provided in good faith to our customers and are subject to the following terms. We reserve the right to update or alter any of these terms at any time, without notice.

TERMS AND CONDITIONS FOR MONEY OFF COUPONS OR VOUCHERS

  1. Coupons are not for resale and are not redeemable for cash.
  2. Customers must quote the coupon code when booking to redeem an offer.
  3. Only one coupon can be redeemed per customer, per job. 

ON-TIME OFFER

*Conditions apply: Call for details. This entitles the customer to £30 off of their bill if our engineer arrives after the 2 hour appointment window and the delay is our fault. The engineer must attend the job for this offer to be redeemable. This offer is only applicable to residential and may be redeemed only once per customer, per job.  This offer may not be redeemed with any other offer, including coupons PLUMBING WEB-25, BOILER WEB-25, DRAIN WEB-25. This offer may only be redeemed during regular business hours and cannot be claimed from any after hours fee. Customers must be present at the address in question and mention the late fee to the engineer prior to the invoice being completed. 

COUPON CODES: PLUMBING WEB-25, BOILER WEB-25, DRAIN WEB-25

*Conditions apply: Call for details. WEB 25 – this offer entitles the bearer to £25 off the final invoice total of approved works only (not applicable to initial service charge). Only one discount code is applicable per customer, per job.This offer can not be applied with any other offer. The customer must quote the discount code when booking to be entitled to use it.

WARRANTY EXCLUSIONS

Our 12 month warranty excludes blocked drains unless a PLUNGER LTD drainage engineer has carried out a full CCTV camera inspection and no defects are found.

HOW TO COMPLAIN

If you wish to make a complaint please do not hesitate to get in touch via our contact number: 0203 432 3605 . We hope we will be able to resolve the issue over the phone but if the customer would like to take the matter further, the complaint should be put into writing and addressed to the address shown on our invoice. If we feel the complaint is justified, we will carry out the work needed without any further costs to the customer. If, however, we return to the worksite and the complaint is such that the customers requirements were not within the scope of the original agreed job, then any additional work will be charged at an agreed price. 

Why use Plunger?

  • Fixed price repairs

    Fixed price repairs

    We’ll give you a full fixed price before commencing work – giving you financial peace of mind with no surprise costs or add-ons down the line. Our word is our bond, and we don’t take this lightly.

  • Respect for your home

    Respect for your home

    Our courteous plumbers treat your property with the utmost care, ensuring no mess or dirt is left behind. An efficient job means fixing the problem and cleaning up afterwards so your property or home is not left in a mess.

  • Highly trained plumbers

    Highly trained plumbers

    We have the skills, equipment and expertise needed to tackle any plumbing job, any size, anywhere. Get in touch with Plunger today and we can be there in an instant to put your plumbing problem to a stop.

  • On time or we pay you!

    On time or we pay you!

    We’re so confident in our ability to get to you on time that we’ll pay you if we’re so much as a minute late.

Our Services

Plunger provide expert plumbing services at a moment’s notice. Our qualified plumbers are equipped to take on the most complex problems, including boiler repairs, heating repairs, and drain unblocking. For anything else, you only have to let us know – chances are we’ll be a dab hand at fixing it! All of our plumbers are professional, courteous, fully licensed and Gas Safe registered.

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All Major Credit & Debit Cards Accepted

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SPEEDY QUOTE

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Experienced local plumbers in your area

Experienced local plumbers in your area

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Accreditations

Accredited by Gas Safe, Energy Efficiency, Vaillant and FSB

SPEEDY QUOTE

Need a fixed price repair for plumbing, heating or drains? There is no extra fee for appointments after hours, on weekends, or during holidays.

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